Privacy Policy

Last Updated: September 30, 2026

At Astupia, we respect your privacy and are committed to protecting the information you provide when using our website and services.

This Privacy Policy explains how we may collect, use, store, and protect information when you visit or use astupia.com.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

• Name
• Email address
• Phone number
• Delivery address
• Billing information
• Order information
• Account information
• Customer service communications
• Device and browser information
• Website usage information

2. Information You Provide

We may collect information when you:

• Create an account
• Place an order
• Contact customer support
• Submit a return or refund request
• Subscribe to communications
• Participate in promotions
• Submit information through forms on our website

3. How We Use Information

We may use collected information to:

• Process and deliver orders
• Process payments
• Manage customer accounts
• Provide customer support
• Process returns and refunds
• Communicate about orders
• Improve our products and services
• Maintain website security
• Detect and prevent fraudulent activity
• Analyze website performance
• Comply with applicable legal obligations

4. Payment Information

Where payment services are provided through third-party payment providers, payment information may be processed by those providers according to their privacy policies and security practices.

Astupia does not need to store sensitive payment credentials when they are securely processed by an authorized payment provider.

5. Cookies

Astupia may use cookies and similar technologies to help operate the website, remember preferences, understand website usage, improve performance, and support relevant functionality.

You can manage certain cookie settings through your browser.

6. Third-Party Service Providers

We may use trusted third-party providers to support services such as:

• Payment processing
• Delivery and logistics
• Website hosting
• Analytics
• Communication
• Security
• Technical services

These providers may process information only as necessary to provide their services or as otherwise permitted by applicable law.

7. Information Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

9. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, or deletion of certain information.

Requests can be submitted using our contact information below.

10. Children's Privacy

Our services are not intentionally designed to collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us improperly, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be published on this page with an updated "Last Updated" date.

12. Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact:

Astupia
Email: astupiaa@gmail.com
Phone: +974 6005 3581
Website: astupia.com