Customer Support Policy

Last Updated: September 30, 2026

At Astupia, customer satisfaction is an important part of our online shopping experience. Our support team is available to help customers with orders, products, payments, returns, refunds, account-related questions, and other shopping concerns.

1. What We Can Help With

Our customer support team can assist with:

• Order status
• Product information
• Order changes where possible
• Delivery-related questions
• Payment-related questions
• Returns
• Refunds
• Damaged or incorrect products
• Account assistance
• General website support

2. Contacting Astupia

Customers can contact us through:

Email: astupiaa@gmail.com
Phone: +974 6005 3581
Website: https://astupia.com

When contacting us about an order, please provide your order number so that we can assist you more efficiently.

3. Response Times

We aim to respond to customer inquiries as promptly as reasonably possible.

Response times may vary depending on the type and complexity of the request, the volume of inquiries, weekends, public holidays, and circumstances outside our control.

4. Order Assistance

If you experience a problem with your order, please contact us with the relevant order information.

For delivery issues, we may need to verify the order, delivery status, and information provided by the delivery service.

5. Returns and Refunds

Return and refund requests are handled according to our Return & Refund Policy.

Customers should provide accurate information and supporting evidence when requested.

6. Product Complaints

If a product is defective, damaged, incorrect, or substantially different from its description, please contact our support team as soon as possible.

We may request photographs, videos, order information, or other details to investigate the issue.

7. Account Security

Customers should never share their passwords, verification codes, payment PINs, or other confidential account information with anyone claiming to represent Astupia unless the request is clearly part of an authorized support process.

8. Respectful Communication

Astupia is committed to maintaining professional communication with customers.

We ask customers and representatives to communicate respectfully. Abusive, threatening, fraudulent, or discriminatory communications may result in appropriate action.

9. Policy Updates

Astupia may update this Support Policy when necessary. The latest version will be published on this website.