Return & Refund Policy

Last Updated: September 30, 2026

At Astupia, we want every customer to have a convenient and reliable shopping experience. If you receive an incorrect, damaged, defective, or otherwise eligible product, you may be able to request a return or refund according to the conditions described below.

1. Eligible Returns

A product may be eligible for return when:

• The wrong product was delivered
• The product arrives damaged
• The product is defective
• The product is significantly different from its description
• The product meets the applicable return conditions specified on its product page

Products must generally be returned in an acceptable condition with their original packaging, accessories, labels, and documentation where applicable.

2. Non-Returnable Products

For health, hygiene, safety, and product-quality reasons, certain products may not be eligible for return.

Depending on the product category, this may include:

• Perishable groceries
• Fresh food products
• Opened personal-care products
• Opened perfumes or fragrances
• Used clothing
• Products damaged after delivery through customer misuse
• Products specifically identified as non-returnable

The applicable return conditions may vary by product.

3. Return Request

Customers should contact Astupia as soon as possible after receiving an order if they believe the order qualifies for a return.

Please provide:

• Order number
• Product name
• Reason for the return
• Photographs or videos where appropriate
• Relevant supporting information

Our support team may review the request before approving a return.

4. Damaged or Incorrect Products

If your order arrives damaged or you receive a product different from what you ordered, please contact us promptly.

We may request photographs of the product, packaging, shipping label, or other information to help investigate the issue.

5. Refunds

Approved refunds will be processed according to the applicable payment method and Astupia's refund procedures.

The time required for a refund to appear in your account may depend on the payment provider or financial institution.

6. Exchange

Where available, Astupia may offer an exchange instead of a refund for eligible products.

Exchange availability depends on product availability and applicable return conditions.

7. Return Shipping

Return shipping arrangements may vary depending on the reason for the return.

If the return is caused by an incorrect, defective, or damaged product, Astupia may provide an appropriate return solution according to the circumstances.

8. Product-Specific Conditions

Some products may have additional return conditions. Customers should review the product information before placing an order.

9. Contact Us

For return or refund assistance:

Email: astupiaa@gmail.com
Phone: +974 6005 3581

Please include your order number whenever contacting our support team.